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Cancellation Policy

If the guest wishes to cancel after receiving tickets:

  • Nautika: Cancellation fees are as follows: INR 250 (Documentation Fees Per Ticket) if canceled 48 hours before sailing; 50% of the ticket price if canceled between 48 and 24 hours prior to sailing; no refund within 24 hours of departure.
  • Makruzz: Cancellation fees are INR 250 if canceled within 48 hours of sailing, 50% of the ticket price if canceled between 48 and 24 hours before sailing, and no refund within 24 hours of departure.
  • Green Ocean: Documentation fees per ticket are INR 250 if canceled 48 hours before sailing; 50% of the ticket price will be charged between 48 and 24 hours prior to departure, with no refunds given within 24 hours of departure.
  • Sealink: Cancellation fees are INR 250 (Documentation Fees Per Ticket) if canceled 48 hours before sailing; 50% of the ticket price if canceled between 48 and 24 hours prior to sailing; no refund within 24 hours of departure.
  • HSC Aashi: Cancellation fees are INR 250 (Documentation Fees Per Ticket) if canceled 48 hours before sailing; 50% of the ticket price if canceled between 48 and 24 hours prior to sailing; no refund within 24 hours of departure.
  • ITT Majestic: Cancellation fees are INR 250 (Documentation Charges Per Ticket) if canceled 48 hours prior to sailing; 50% of the ticket price if canceled between 48 and 24 hours before departure; no refund within 24 hours of departure.

Rescheduling or Changes by the Guest: A fee of INR 200 will be charged for any changes made to the ticket 48 hours prior to sailing, including rescheduling and upgrading. A 50% fee of the ticket price will be charged for changes made between 48 and 24 hours before departure, and the full amount will be charged within 24 hours of departure.

In case of cancellation of the sailing program due to bad weather, technical reasons, or anything beyond the ferry operator’s control, passengers will be eligible for a full refund or future bookings using the amount paid.

Important Information:

  • Tickets for Deluxe and Royal Class issued after 1800 hours for departure the next day are not eligible for the onboard snack box.
  • If a Premium Class ticket is canceled after 1800 hours for departure the following day, paid snacks are non-refundable.
  • Ferry operators reserve the right to amend or cancel the sailing schedule for any valid reason.
  • Please note that any token amount paid will be regarded as a cancellation charge and will not be reimbursed if you cancel before the final payment is received.

If you need to cancel your reservation, send an email to [email protected] or reply to the email from which you received your tickets.